We Stand Behind Our Products—Everywhere
Tuesday, February 17, 2026
Perhaps you can post this under testimonials as I don’t see where I can put it I ordered trachea soothing syrup through Amazon. It arrived broken and they wouldn’t do nothing about that. I was looking at almost $40 wasted. When I contacted Paw healer, they said they would send me a new bottle of the trachea medicine. I called that good service. I think Amazon Should be ashamed. Mary Lee Preston-mcclure
Mary Lee Preston-mcc
,
US - NC - Wilmington
PawHealer's Response:
Mary Lee, receiving a broken bottle of needed relief is incredibly stressful, especially when you hit a wall trying to resolve it with shipping support. We are so sorry for that initial frustration.
Please know that no matter where you purchase a PawHealer product—whether directly from our website or through a partner like Amazon—we stand behind its quality and safe delivery. You are our customer, and ensuring your dog gets their relief is our highest priority.
We were more than happy to step in and send a replacement immediately. Thank you for reaching out and giving us the chance to make it right!
To our visitors: Shipping accidents happen. If you ever receive a damaged PawHealer product, just contact us. We will take care of you.
Shop Hound Paw Honey®: Trachea Soother Syrup Here
Disclosure
Disclosure PawHealer® (what we want you to know): We offer our
customers a $10 coupon for responding to our request for product experiences.
It's our thanks to them for taking the time to do the work of writing the e
mail and sending the picture. They use the coupon on their following order.
We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.
This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.
