Money Back Guarantee

30-Day Money Back Guarantee

Here Are the Rules:

  • We accept Returns on all items within 30 days from Date of Delivery
  • We will refund the entire purchase price of the order (minus shipping)
  • There are no hidden fees or restocking fees
  • We can only issue refunds for the items returned, you must send back all empty, open and sealed items*.
  • A single product can only be returned once per person, per household. Use of a product after stating it is unsatisfactory and attempting to return the product a second time will not be honored.** This allows us to continue to offer this generous guarantee and prevent fraudulent returns.
  • Without a Return Authorization, we cannot refund your purchase.
  • Once Return Authorization is issued, your package MUST be received by Pawhealer within 30 days from Date of Delivery)
  • Should you wish to return any items, you must contact our office for a Return Authorization number along with return instructions, this will allow us to ensure there will be no delay in issuing your refund.
Please email, chat or call us with your questions, comments or concerns at any time. You can obtain a return number by calling a customer service agent at 1-877-255-3856 or email

Returns must be sent (freight prepaid by Customer) to:

Attention: Returns
2466 Royal Oak Dr
Escondido, CA., 92027 USA

*  Please Note: there is NO REFUND on Special Request Encapsulation Fees (for products where Encapsulation Fee is not offered on our website)
** Please Note: a single Return can only be made ONCE per person per household. We have the right to deny any Return at our own discretion.
***Please Note: there is NO REFUND on food items (Florazyme LP, Florazyme EFA, PawZymes, Trachea Chews, Pet GO, Rena GO, Immu GO, Thyro GO glandular/organs powder & wafers, Peanut Butter Treats, Salmon  Treats, Beef Bon Bons)