Shipping Policy

Shipping Policy

Within the United States, we ship all of our products -- directly to you -- from our warehouse located in San Diego, California USA.

ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED. PRIORITY MAIL EXPRESS SHIPPING WILL NOT CHANGE.

Delivery Time Guidelines for the United States
All orders received before 10:30 a.m. PST (1:30 p.m EST) will be processed the same business day, as long as the items are in stock and the customer's billing address matches that on file with their financial institution. If the billing address does not match the address on file with the financial institution, we cannot ship your order until we confirm the correct address. All orders received after 10:30 a.m. PST will be processed the next business day. Customers who provide their email addresses will have USPS Tracking # emailed to them when their Order ships. We do not ship orders on Saturdays or Sundays.

FREE: 4 - 7 Business Days*
With FREE Shipping, your order will be delivered 4-7 business days after all your items are available to ship, including pre-order items.
*AK, HI & PR: 5 – 9 Business Days

PawHealer reserves the right to change the shipping method at its own discretion and expense. PawHealer is not responsible for delays caused by weather, transportation delays by USPS  or other natural disasters.

Standard: 3 - 5 Business Days
With Standard Shipping, your order will be delivered 3-5 business days after all your items are available to ship, including pre-order items.
*AK, HI & PR: 4 – 7 Business Days

PawHealer reserves the right to change the shipping method at its own discretion and expense. PawHealer is not responsible for delays caused by weather, transportation delays by USPS or other natural disasters.

Two-Day Shipping: 2 - 3 Business Days
*AK, HI & PR: 2 – 4 Business Days
We use Priority Mail by USPS and this service is usually a 2 Business Days Delivery time. However, this is NOT a Guaranteed Service by USPS and can take 2-3 Business Days depending on how close you live to  Major Metropolitan area - the closer you live to a Major Metro Area the faster the Delivery time - which is typically 2 Business Days.(Please Note: We do not ship orders on Saturdays or Sundays - your items will ship the next Business Day as long as they are in stock)

PawHealer reserves the right to change the shipping method at its own discretion and expense. PawHealer is not responsible for delays caused by weather, transportation delays by USPS or other natural disasters.

Express Shipping: 1 – 2 Business Days (this is the ONLY Guaranteed Service)
*AK, HI & PR: 1 – 3 Business Days
USA Overnight Shipping & Handling - Please understand that choosing Express Shipping does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day if ordered before 10:30 AM PST, some will be shipped on the following day. You will receive your order 1-2 Business Days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries. Please Note: this is the only Guaranteed Service of USPS (referred to as Express Mail) to be Delivered within 1-2 Business Days - the closer you live to a Major Metropolitan area the faster the Delivery time.

Please note, orders placed after 10:30 a.m. PST (1:30 p.m. EST) on a Friday/Holiday will be processed on the subsequent business day. Send emails to info@pawhealer.com for Delivery questions.
 
*Please also note that pet food is not qualified for free shipping*