Shipping Policy

Shipping Policy

Within the United States, we ship all of our products -- directly to you -- from our warehouse located in San Diego, California USA.

UPDATED 07.01.22 -- ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AND AS A RESULT OF CONTINUED NATIONWIDE COVID-19 & WEATHER IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED. 

Delivery Time Guidelines for the United States
All orders received before 10:30 a.m. PST (1:30 p.m EST) will be processed the same business day, as long as the items are in stock and the customer's billing address matches that on file with their financial institution. If the billing address does not match the address on file with the financial institution, we cannot ship your order until we confirm the correct address. All orders received after 10:30 a.m. PST will be processed the next business day. Customers who provide their email addresses will have USPS Tracking # emailed to them when their Order ships. We do not ship orders on Saturdays or Sundays.

FREE: 4 - 7 Business Days* Please expect USPS delivery delays—we appreciate your patience & understanding.
With FREE Shipping, your order will be delivered 4-7 business days after all your items are available to ship, including pre-order items.
*AK, HI & PR: 5 – 9 Business Days

PawHealer reserves the right to change the shipping method at its own discretion and expense. PawHealer is not responsible for delays caused by weather, transportation delays by UPS or USPS  or other natural disasters.

Standard: 3 - 5 Business Days* Please expect USPS delivery delays—we appreciate your patience & understanding.
With Standard Shipping, your order will be delivered 3-5 business days after all your items are available to ship, including pre-order items.
*AK, HI & PR: 4 – 7 Business Days

PawHealer reserves the right to change the shipping method at its own discretion and expense. PawHealer is not responsible for delays caused by weather, transportation delays by UPS or USPS or other natural disasters.

Two-Day Shipping: 2 - 3 Business Days* If you need your package delivered in timely - please select this service as USPS is doing a pretty decent job in getting these delivered within 2-4 days.
*AK, HI & PR: 2 – 4 Business Days
We use Priority Mail by USPS and this service is usually a 2 Business Days Delivery time. However, this is NOT a Guaranteed Service by USPS and can take 2-3 Business Days depending on how close you live to  Major Metropolitan area - the closer you live to a Major Metro Area the faster the Delivery time - which is typically 2 Business Days.(Please Note: We do not ship orders on Saturdays or Sundays or major holidays - your items will ship the next Business Day as long as they are in stock)

PawHealer reserves the right to change the shipping method at its own discretion and expense. PawHealer is not responsible for delays caused by weather, transportation delays by UPS or USPS or other natural disasters.

UPS Second Day or UPS Next Day Air Shipping: 1 – 2 Business Days (this is our fastest Service -- and is Guaranteed Service to be Delivered in 1-2 Days in USA only -- as of 07.01.22 -- we have reinstated Express Mail from USPS -- and will use at our discretion - which carrier to use - depending on each individual city's circumstances regarding conditions of COVID-19, lack of employees in Shipping Hubs across the USA and Truck Driver Shortage -- and the historical/statistical speed with which we see UPS or USPS has been delivering our packages over the last few months.
*AK, HI & PR: 1 – 3 Business Days
USA Overnight Shipping & Handling - Please understand that choosing UPS Second Day or UPS Next Day Air Shipping does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day if ordered before 10:30 AM PST, some will be shipped on the following day. You will receive your order 1-2 Business Days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays or major holidays. A signature may be required for your deliveries.

Please note, orders placed after 10:30 a.m. PST (1:30 p.m. EST) on a Friday/Holiday will be processed on the subsequent business day. Send emails to info@pawhealer.com for Delivery questions.
 
*Please also note that pet food is not qualified for free shipping*